Support
One team, one address. Whether you are stuck on install, need a refund, or lost your download, it starts with an email.
info@tokenstoagents.com01 / How to reach us
Support for the ADA Conformance Pack is by email, at info@tokenstoagents.com. There is no ticket portal to learn and no phone tree. Tell us what you are seeing, and the surface you installed on (Claude Code, claude.ai, or another agent), and we can usually help in one reply.
02 / What to expect
We answer Team licenses ahead of individual ones. We do not commit to a fixed response time on these tiers, and we would rather set that expectation plainly than promise an hour we cannot always keep. Enterprise licenses carry a stated service level in their order form.
03 / Refunds
Not what you needed? Email us within 14 days of your purchase and we refund it in full. No form to fill out, and no reason required. We would like to know what missed, though. One line on what fell short helps us make it better for the next person, and it never changes your refund. See the terms for the full policy.
04 / Lost your license key or downloads
Your license key and files are issued and stored by Polar, our merchant of record, and re-sent to the email address you bought with. If you cannot find them, email us from that same address so we can match your order, and we will point you to your key and downloads again. Writing from the purchase email is how we confirm the account is yours without asking you for anything sensitive.
05 / Billing, renewals, and cancellation
Billing, receipts, card changes, and cancelling a renewal are handled in Polar's own customer portal, linked from your purchase and renewal emails. Your card details live with Polar and never touch this site. Anything Polar cannot resolve, bring to us at info@tokenstoagents.com and we will help.